FAQs

Choosing a support option for yourself or a loved one can be complex, difficult and stressful. It’s likely you have some questions. If you have any other questions or want to talk further about your options and our care, please schedule a consultation with us. It’s free, there’s no obligation, and we’ll do our best to help you find a great solution for additional care and support at the level you need.
How soon can we talk if I want to know more about your services?

If you send us an inquiry via our website during business hours you should expect a rapid response. If you haven’t heard from one of our trained professionals within 60 minutes, we will give you a $100 credit on your first bill with us.

How much do your services cost?
We bill by the hour for most of our services. On average, the regular hourly rate is approximately $20. That number will be higher or lower depending on a variety of factors including the type, volume and frequency of services we provide for you. Most scheduled visits require a three-hour minimum.
What are my payment options?
Bluebird Homecare only serves private pay clients and families who pay directly for their own services. We can work with you if you have long-term care insurance. We do not bill or accept payment from any government agencies, including state Medicaid programs, Medicare, or the VA.
How often am I billed and is there a deposit?
We bill for our services on a weekly basis. We do not require a deposit. We do, however, require that you pay for our services via a credit card or ACH payment using our secure, automated online payment system. You will always receive a detailed, weekly invoice. For families who are sharing the cost of home care, we can accommodate splitting bill payments.
Can you design the plan of care or does someone else need to do that?
We can design an appropriate, customized plan of care for you or your loved one. We work with you to conduct a comprehensive initial assessment and then use that information to design and recommend a proposed plan of care. We review the plan with you on a regular basis and adjust it as necessary. With your permission, we will gladly coordinate with other professionals on your care team to make sure you are receiving the level of care that is most appropriate.
Do you only provide services in the home or can you help someone in a facility or a nursing home?
We can provide services whenever and wherever you need us. For many people, that is in their own home or the home of a family member. For others, it may be an assisted living facility, nursing home, retirement community, or a hospital.
Are your caregivers screened, trained, insured and bonded?

All of our caregivers are W-2 employees. Before we hire them we engage in a very thorough screening and interviewing process. Our philosophy can be summed up this way: we wouldn’t send anyone in to your home that we wouldn’t send into our own homes to care for own loved ones.

Do you make it difficult to change or discontinue services?
No. We work for you and are responsive to your needs. We can adjust your care plan as needed and as appropriate. You can discontinue our services at any time.
Want to talk through the options? Let’s schedule a consultation, and we can help develop a customized care plan that provides you or a loved one with the level of support you need.